Reducing Unconscious Bias and Prejudices - Treating Customers with Appreciation

idd
Unconscious Bias und Vorurteile abbauen – Versicherungskundinnen und -kunden wertschätzend begegnen
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Self-development

clock

Total time 50 minutes

This e⁠-⁠training explains what unconscious bias is and what consequences it can have. Participants learn how prejudices and stereotypes are formed and what different forms of cognitive distortions exist. Finally, they are given practical advice on how to actively reduce prejudice.

Teaser

Target group

  • Managers in the distribution of insurance products

  • Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in the mediation or provision of advice.

Learning objectives

  • Know what "Unconscious Bias" means and what consequences can be associated with it.

  • Understand prejudices and stereotypes as a natural part of human survival strategy

  • Know the most common cognitive distortions in order to be able to consciously counteract them in contact with different clients.

  • Apply strategies to reduce prejudice so that all clients feel valued and can be advised on an equal footing.

Competencies

Working in a team
Acting fairly and with integrity
Analyzing situations
Demonstrating openness
Showing caution
Being self-critical

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
These macrolearnings may also interest you
Künstliche Intelligenz im Versicherungswesen – Selbstsicher und kundenzentriert ins KI-Zeitalter
iddArtificial intelligence in insurance - confident and customer-centric into the AI age
Problemlösung im Versicherungsunternehmen – Von der Analyse bis zur kundenorientierten Umsetzung
iddProblem solving in the insurance company - from analysis to customer-oriented implementation
Nachhaltigkeit im Versicherungsunternehmen – sozial, ökonomisch und ökologisch arbeiten
iddSustainability in the insurance company - working socially, economically and ecologically
New e-trainings at PINKTUM
Praxisorientiertes Prozessmanagement: Die Grundlagen
macrolearningPractice-orientated process management: the basics
Mental Health: Die psychische Gesundheit der Mitarbeitenden schützen
macrolearningMental Health: Safeguarding Employee Mental Health—Prioritizing Well-Being
Lernen lernen: Weiterbildungschancen erkennen und nutzen
macrolearningLearning to Learn: Identifying and Seizing Further Development Opportunities