In this advanced training, basic knowledge of Lean Management is required as well as deepened. Participants learn about obstacles they may encounter when implementing Lean Management, as well as active measures for employee development, for an even more intensive customer service and for a more lean value stream. 

Lean Management für Fortgeschrittene

Lean Management Advanced Course

This training is intended as a comprehensive introduction to the basics of Lean management. The essential contents and principles of Lean are explained, as well as the actual application—in the field of producing, as well as in the administrative field. This is possible because it is about the mindset for "Lean" thinking as well as some tools that are suitable for production and the office. In addition to theory, practical examples and transfer tasks also help to ensure that the course is application-oriented. 

Lean Management – Die Grundlagen

The Basics of Lean Management

Big Data, Cloud, Artificial Intelligence (AI)—you've probably heard these terms before. But are you able to explain the meaning behind these trend words? Unless you're a data scientist or an AI developer, you may have a hard time understanding the world of data and related technologies. This is exactly where this e⁠-⁠training comes in: You will learn about important topics around Big Data, with no prior knowledge needed. It is not about how you can handle Big Data yourself—but a basic overview of what Big Data actually is, the opportunities and challenges associated with it and which methods and tools data experts use to create added value from Big Data.

Big Data – Die Welt der Daten verstehen

Big Data—Understanding the World of Data 

Das Arbeiten im Homeoffice kann sowohl Vor- als auch Nachteile haben. Um die Arbeitszeit von zuhause effektiv zu gestalten, erhalten die Teilnehmenden Tipps zum Zeitmanagement im Homeoffice. Sie erfahren auch, wie sie ihren Arbeitsplatz in den eigenen vier Wänden gut einrichten, Ablenkungen reduzieren und sich selbst im Homeoffice motivieren können. 

Kundinnen und Kunden aus dem Homeoffice betreuen

kundinnen-und-kunden-aus-dem-homeoffice-betreuen

selforganizing

Self-organizing

Im Fokus des E⁠-⁠Trainings stehen verschiedene Ansätze des Selbstmanagements und deren Vorteile. Vorgestellt werden die ALPEN-Methode, die Methode des Getting Things Done sowie Möglichkeiten, die Produktivität mit Hilfe des eigenen Biorhythmus zu steigern. Die Teilnehmenden lernen außerdem, wie sie leichter in den Flow kommen. 

Produktiver und zufriedener im Job – Mehr Energie für den Kunden

produktiver-und-zufriedener-im-job-mehr-energie-für-den-kunden

In diesem E⁠-⁠Training lernen die Teilnehmenden, einen besseren Überblick über die eigene Zeit zu bekommen und in ihrem Arbeitsalltag zielgerichteter vorzugehen. Die Grundlagen einer gelungenen Ziel- und Zeitplanung werden vermittelt sowie nützliche Methoden vorgestellt – etwa die Eisenhower-Matrix, das Batching, das Timeboxing und die Pomodoro-Methode. Abschließend gibt es sieben Tipps für mehr Zeit im Job. 

Zeitmanagement – Mehr Zeit für den Kunden

zeitmanagement-mehr-zeit-für-den-kunden

Das E⁠-⁠Training geht auf die Ursachen und Folgen der digitalen Informationsflut ein, die im modernen (Arbeits-)Alltag kaum zu vermeiden ist. Um sie effektiv zu meistern, lernen die Teilnehmenden geeignete Methoden des Selbst- und Zeitmanagements kennen. Dazu gehören ein gelungenes Informationsmanagement, Batching und Timeboxing, das Inbox Zero-Konzept sowie Digital Detox. 

Digitale Informationsflut meistern – Mehr Fokus für den Kunden

digitale-informationsflut-meistern-mehr-fokus-für-den-kunden

Sales professionals and aspiring sales employees can find suitable strategies for different sales requirements in the Sales & Services clusters. The contained learning paths train diverse competencies with which you can proactively and sustainably support your customers.

Acquiring and Retaining Customers

Sales & Service

Agility is one of the most important skills in the modern working world. The Agile Essentials topic cluster helps you to act agilely according to different requirements and consolidates valuable methods to develop a future-oriented mindset and apply it situationally.

Shaping the Future

Agile Essentials

The intricacies of communication are a daily challenge. The Communication & Collaboration topic cluster helps you to strengthen your personal communication skills. The learning paths deepen methods to promote team communication and to address different types of conflicts with solution-oriented strategies.

Moving forward as a team

Communication & Collaboration

From classic to digital skills, this topic cluster covers relevant competencies for a convincing appearance in the workplace. The learning paths awaken your talents to lead presentations and meetings, manage projects across on- or offline channels, and refine a deep understanding of complex digital issues.

Managing everyday work confidently and convincingly

Business Essentials

Leaders will find basic solution strategies for characteristic challenges in leadership positions in the Leadership Essentials topic cluster. The learning paths decode complex leadership topics with practical recommendations for action and support you in shaping your responsible role.

Kundinnen und Kunden aus dem Homeoffice betreuen

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