I Don't Know What My Customers Really Want

microlearning
Ich weiß nicht, was meine Kund:innen wirklich wollen
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Cultural Fit

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Without barrier

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Selling

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Total time 3 minutes

learning format

microlearning

To advise your customers according to their needs, it helps to ask open questions and learn more about them.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearningis a compact e-learning course that takes only a few minutes to complete. The short learning unit isideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). Amicrolearning can be combined with appropriate macrolearnings or used as a stand-alone learningproduct.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challengesby advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Finding out what really motivates your customer

Competencies

Working in a customer-oriented manner

Authoring tool

Rise

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