I Don't Know What My Customers Really Want

microlearning
Ich weiß nicht, was meine Kund:innen wirklich wollen
flag of deflag of en
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Selling

clock

Total time 2 minutes

learning format

microlearning

To advise your customers according to their needs, it helps to ask open questions and learn more about them.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearningis a compact e-learning course that takes only a few minutes to complete. The short learning unit isideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). Amicrolearning can be combined with appropriate macrolearnings or used as a stand-alone learningproduct.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challengesby advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Finding out what really motivates your customer

Competencies

Working in a customer-oriented manner

Authoring tool

Rise

These microlearnings may also interest you
Ich möchte meine Kundenbeziehung vertiefen, ohne zu nerven
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
Verkaufsgespräch: Ich möchte meine Kund:innen nicht überrumpeln
microlearningSales Pitch: I Don't Want To Take My Customers by Surprise
Kaufreue: Meine Kund:innen machen einen Rückzieher
microlearningBuyer's Remorse: My Customers Are Backing Out of the Deal
New e-trainings at PINKTUM
Lernen fördern – Eine Lernkultur im Team etablieren
macrolearningPromoting learning - establishing a learning culture in the team
Mental Health: Achtsam handeln im Arbeitsalltag
macrolearningMental Health: Being Mindful in Your Daily Work Routine
Probleme lösen – Von der Analyse bis zur Umsetzung
macrolearningEffective Problem-Solving—Strategies for Identifying and Solving Issues