Customer focus works - first steps

So geht Kundenfokus – erste Schritte
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Cultural Fit

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Without barrier

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Agility & Innovation


Total time 3 minutes

learning format


A good product is no longer enough to inspire your customers. It's also about making every touchpoint with your customers completely relevant to their needs. We'll show you how you can succeed.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearningis a compact e-learning course that takes only a few minutes to complete. The short learning unit isideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). Amicrolearning can be combined with appropriate macrolearnings or used as a stand-alone learningproduct.

Know How

Know-how Microlearnings provide expertise on a specific topic in minutes. Focusing on your knowhow therefore provides solutions to your everyday issues. It’s a very efficient way to refresh one’sknowledge.

Target group

  • Employees with or without management roles

Learning objectives

  • Always align your own actions with the needs and wishes of your customers in order to be successful


Analyzing situations

Authoring tool


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