Have you recently been excited to buy something or try a new service? What was it that grabbed your attention? It could’ve been a lot of things, but typically, when you are really energized about a purchase, that means that the company that you’re about to give money to did a great job of making the customer the focal point of product development and service processes. In this e-training course, you will learn about customer focus and get tips on how to help customers get inspired to try out the latest products or services.
Employees facing customer-centric issues who want to inspire their customers
Focusing on customer needs and wants
Contributing to customer centricity
Understanding customers and learning how to motivate them and earn their loyalty
Influencing the customer journey in a targeted and successful way
Turning complainers into loyal customers