Conduct online negotiations with customers professionally

Online-Verhandlungen mit Versicherungskundschaft professionell führen
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Cultural Fit

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Total time 60 minutes

The special features of negotiations in online settings are the focus of this e⁠-⁠training. It explains how relationship building can work online and how online negotiations can be successfully prepared, structured and organised. There are also useful tips for challenging situations in online negotiations, managing online communication and presenting in an online context.


Target group

  • Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in brokering or advising on insurance products.

Learning objectives

  • Know the differences between online negotiations and face-to-face negotiations

  • Prepare optimally for customer-oriented online negotiations

  • Build online relationships with negotiating partners

  • Communicate and present effectively with clients in online negotiations.

  • Acting confidently during an online negotiation

  • Mastering difficult situations in online negotiations


Focusing on customer satisfaction
Asserting yourself
Making yourself clear
Giving convincing presentations

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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