The special features of negotiations in online settings are the focus of this e-training. It explains how relationship building can work online and how online negotiations can be successfully prepared, structured and organised. There are also useful tips for challenging situations in online negotiations, managing online communication and presenting in an online context.
Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in brokering or advising on insurance products.
Know the differences between online negotiations and face-to-face negotiations
Prepare optimally for customer-oriented online negotiations
Build online relationships with negotiating partners
Communicate and present effectively with clients in online negotiations.
Acting confidently during an online negotiation
Mastering difficult situations in online negotiations