Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e-learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
Employees who frequently work in teams or have an urgent need for the training; junior managers
Knowing how to talk through conflict
Learning about respectful behavior during a conflict resolution
Getting to know what conflict resolution looks like
Learning how to structure the phases of a conflict resolution discussion: preparation, execution and follow-up work
Learning how to communicate with a cooperative and conversational style