Conflict Resolution between Colleagues

Conflict Resolution between Colleagues
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Konfliktmanagement

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Gesamtdauer von 60 Minuten

learning format

macrolearning

This e⁠-⁠training course shows the typical symptoms and levels of a conflict. In addition, the different reactions to conflict get introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.

Einblick in das E-Learning

Zielgruppe

Employees of all hierarchical levels who work in teams

Lernziele

  • Knowing the types of conflict

  • Learning how to manage conflict in the workplace

  • Conducting conflict resolution with colleagues

  • Understanding the six strategies of conflict resolution

Kompetenzen

Fair und integer handeln
Umsicht zeigen
Situationen analysieren
Konflikte lösen
Im Team arbeiten
Sich im Griff haben

Autorentool

Rise

Methoden

Moderierte Video Lectures
Kernbotschaften
Spielszenen
Wissens-Check
Transferaufgaben
Animierte Erklärfilme
Interaktive Elemente