Conflict Resolution between Colleagues

Conflict Resolution between Colleagues
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Konfliktmanagement

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Gesamtdauer von 60 Minuten

This e⁠-⁠training course shows the typical symptoms and levels of a conflict. In addition, the different reactions to conflict get introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.

Einblick in das E-Learning

Zielgruppe

Employees of all hierarchical levels who work in teams

Lernziele

  • Knowing the types of conflict

  • Learning how to manage conflict in the workplace

  • Conducting conflict resolution with colleagues

  • Understanding the six strategies of conflict resolution

Autorentool

Rise

Methoden

Animated illustrative videos
Moderated video lectures
Key messages
Enacted scenes
Interactive elements
Transfer tasks
Knowledge Check